Privacy Policy
TL;DR
We collect only what we need to run our business and serve you well. We never sell your data. We use industry-standard security practices. You can request your data or ask us to delete it at any time by emailing privacy@harborbyte.com.
1. Information We Collect
Identifiers
We may collect your name, email address, phone number, and company name when you contact us, request a quote, or sign up for our services.
Commercial & Billing Information
If you become a client, we collect billing information necessary to process payments. Payment card data is handled directly by our payment processor (Stripe) and is never stored on our servers.
Usage Data
We use analytics tools (Google Analytics, Microsoft Clarity) to understand how visitors interact with our website. This includes page views, session duration, device type, and referring URLs. This data is aggregated and anonymized where possible.
Support Content
If you contact our support team, we retain records of that communication to help us serve you better over time.
Sensitive Data
We do not intentionally collect sensitive personal data (such as health information, financial account numbers, or government ID numbers). Please do not include such information in contact forms or emails.
2. How We Use Information
- To respond to inquiries and provide requested services
- To process payments and manage client accounts
- To improve our website and services
- To send service-related communications (never unsolicited marketing without consent)
- To comply with legal obligations
3. How We Share Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers who help us operate our business (Stripe for payments, Cloudflare for infrastructure, HubSpot for CRM)
- Analytics providers (Google Analytics, Microsoft Clarity) under their respective privacy terms
- Legal authorities when required by law
4. Cookies & Tracking
Our website uses cookies for analytics and functionality. We honor Global Privacy Control (GPC) signals. You can manage cookies through your browser settings. Disabling cookies may limit some site functionality.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. Client records are retained for 7 years after the end of the business relationship for tax and legal compliance.
6. Security
We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits. However, no method of transmission or storage is 100% secure. We encourage you to contact us immediately if you believe your account has been compromised.
7. Your Rights
You may have rights depending on your jurisdiction, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Opt out of certain data processing activities
- Data portability
To exercise any of these rights, email privacy@harborbyte.com. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by emailing you if you are a client. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
Questions about this policy? Contact us at:
privacy@harborbyte.com
HarborByte · Chicago, IL
Phone: (312) 870-0177